Emerge

Communication is a-

• one way process.

• two way process.

• three way process.

• Four way process.

Communication is the ______________ of business.

• Backbone

• life blood

• nervous system

• None

You disagree with a point your boss made at your weekly brainstorming session. You:

• Randomly blurt your opposition in front of everyone

• Politely disagree and suggest an alternative idea

• Ask to meet personally with your superior once the session is done to voice your objections

• Complain to your coworkers behind your boss’s back

When the companies have better-trained employees' for the customer services, this differentiation is classified as

• image differentiation

• working differentiation

• employee differentiation

• process differentiation

Which statement about customer service is correct

• Excellent customer service results in a more postive business reputation.

• Excellent customer service results in fewer loyal customers

• Excellent customer service results in lower wages.

• None of the above

Which of the following is a benifit of excellent customer service

• Customers are not treated as co-producers

• Work environments deteriorate because of added pressure

• Emphasis is on gaining new customers, not retaining old ones

• Profit goals are more likely to be reached

What are the ABC's of Etiquette?

• Advise, Be Respectful, Create

• Acceptable, Believable, Courteous

• Advertise, Beneficial, Charitable

• Accurate, Boastful, Courageous

A speaker should look into the eyes of audience-

• confidently

• impatiently

• rudely

• None

Emerge is about-

• Developing the attitude required for transition from Campus to Corporate

• Learning Behaviors to enable career success

• Applying behaviors in to Connect and engage with Customers/Clients

• All of the above

The rules of good workplace manners For example: Listening without interrupting the speaker

• Etiquette

• Business Etiquette

• Netiquette

• Ethics