7th Grade Unit 1 Lessons 1-5

Why is it important to ask questions after communicating?

• To see if anyone was paying attention.

• To make sure people are not upset.

• To make sure everyone understands the information.

• To provide a memory test on employees.

What is effective communication in the workplace?

• Two-way information sharing that is effective in the business environment by helping employees understand, complete tasks and become successful

• It is when listening is preferred to speaking

• It cannot occur in the workplace

• It is when managers communicate tasks.

Why is harmony and trust so important in communication in the workplace?

• They provide numerous reasons to promote people.

• They provide secure employment.

• They provide good working relationships and productivity.

• They provide the ability for workers to socialize during work hours.

What does it mean for a word to have a double meaning?

• The word appears twice in the sentence.

• The word is both a verb and a noun.

• People think the word is not real.

• The word has two different, potentially meanings.

Joe forgot to ring up a pair of jeans that a customer intended to purchase. Neither Joe nor the customer noticed that the item hadn't been paid for. Once Joe realized his mistake, he told his boss, Jim of the mistake. Joe exhibited what characteristic?

• Attitude

• Initiative

• Personal accountability

• Adaptability

Joe knows that Jim wants a new display built for his store. Instead of waiting for Jim to ask him to get it done, Joe gets right to work on the display Jim wants. This is an example of which characteristic?

• Guessing

• Job completion

• Adaptability

• Initiative

A good employee is characterized by which of the following?

• Personal accountability

• Adaptability

• Initiative

• All of the answers are correct.

Arriving to work on time is an example of which characteristic of a good employee?

• Initiative

• Personal accountability

• Timeliness

• Adaptability

Jim asked Joe to work in another department for the day. Joe agreed and went right over and began work. What characteristic was Joe displaying?

• Inventiveness

• Adaptability

• Personal accountability

• Initiative