CYK10-AT&T Products and Services

Use myCSP article *272133 AT&T Access ID for your scope of support for referring customers to _____________.

• WAC

• AT&T Support Plus

• AT&T Expert Assistance

• NAC

According to myCSP article AT&T Troubleshoot and Resolve Tool (TS&R) FAQs *176561, you can download the AT&T Troubleshoot and Resolve Tool from:

• att.com/ufic

• att.com/ufix

• att.com/ufil

• att.com/ufir

_______________ provides customers access to the Internet, a way to check webmail, even look up online support articles or access the Troubleshoot and Resolve Tool!

• AT&T portal, att.net.

• AT&T Expert Assistance.

• AT&T Expert Assistance-Enhanced.

• AT&T Support Plus.

• AT&T ConnecTech.

According to myCSP article *176561 AT&T Troubleshoot & Resolve Tool (TS&R) FAQs, customers may access the TS&R tool from _______ or ___________.

• Support Plus page.

• Any Web browser.

• Smart mobile device.

• AT&T portal, att.net.

Per myCSP articleHow to Escalate to the Escalation Team Contact Matrix *178973, what should you do before escalating a customer to the Escalation Team? (check all that apply)

• Guarantee that the customer has Residential DSL or Dial service.

• Confirm that their registration status is complete.

• Ensure the customer is able to surf.

• Provide the customer with the telephone number to the Escalation team.

In order for you to be familiar with the customer experience, you will log on to ______________ and search for the Support tools section. Here the customer can access tools like myAT&T.

• AT&T portal, att.net.

• AT&T Expert Assistance-Enhanced portal.

• AT&T ConnecTech portal.

• The Support portal.

Use the AT&T Yahoo! Mail Server Settings *181382 article to review the _______________________.

• Email troubleshooting process.

• Correct settings for incoming and outgoing e-mail servers.

• Process for clearing browser cookies.

• Email registration process

Per myCSP article MyATT Zone *265222 the __________ section provides information for account management, allows resetting of the DSL network or account passwords, and displays a list of associated Member IDs.

• Customer Activity

• Mirror

• Navigate in myATTZone

• Subscriber Management.

According to myCSP article, *265222 MyATT Zone the ________ section allows you to see other agents' Account Management activities in myAT&T Zone, including changes of password, mirror activity, security question changes, and other account events.

• Customer Activity

• Mirror

• Navigate in myATTZone

• Subscriber Management

The AT&T portal att.net ________________ delivers the latest content, organized by categories with easier navigation. It also consolidates service-related information and highlights exclusive entertainment and features that are only available from AT&T.

• The AT&T homepage.

• Support Plus page.

• Expert Assistance page.

• Enhancement page.