What year was the HACCP act brought in?

• a)1998

• b)2006

• c)2016

• d)1974

What are the advantages of vending machines ?

• Served 24 hours a day

• They can only be cold

• Only served for certain hours

• None of the above

Which of these are physical contaminants? (Pick 3)

• Hair

• Finger nails

• Bleach

• Broken utensils

Which service type would be most appropriate for a fine dining restaurant?

• Gueridon Service

• Buffet Service

• Silver service

• Self Service

Free flow counter service can be best described as

• All food and drink on sale are displayed at a long counter and customers move along with a tray and pay at the end

• Different types of food and drink are displayed at different counters and customers pay at a central till.

• Foods and drinks are displayed on a menu behind the counter. Customers place their order and pays at the sales point on the counter.

• Customers sit at the counter on stools and are served their food.

Which of the following are most likely to be part of the non-commercial sector?

• Armed forces

• Family holiday parks

• Motorway service stations

• Airlines

Volunteers are most likely to be found in....

• The commercial sector

• The non-commercial sector

Which front of house role usually assists guests with booking tours, theatre and restaurant reservations etc?

• Waiter

• Bartender

• Cashier

• Concierge

Dress code for front of house is important because.. (tick all the answers that are correct)

• It creates an important first impression

• Employees don't want to ruin their own clothes

• It gives employees pride in their work

• It makes employees easy to identify

Name the Role: Make dining and other reservations for patrons, and obtain tickets for events. Provide information about local features such as shopping, dining, nightlife, and recreational destinations.

• Concierge

• Floor manager

• Porter

• Maid