Health Science II Unit 2 Quiz Review

Knowing the language of the health science profession is most important for communicating with

• patients

• the general public.

• instructors during professional training.

• other members of the health care team.

All of the following should be entered into the medical record EXCEPT

• the person who took the record.

• the symptoms described by the patient.

• the order in which symptoms appeared.

• the record keeper’s opinion of what the problem is.

Which of the following is an objective observation?

• The patient felt warm.

• The patient looked especially pale.

• The patient had a temperature of 100°.

• The patient reports several dizzy spells in the past three days.

Which of the following would be the most appropriate way to inform a patient that he or she needed an operation?

• “This will need a minor surgery.”

• “We’re going to have to cut you open.”

• “Have you ever wondered what your insides look like?”

• “You require a surgical procedure to remove the hepatocellular carcinoma.”

In professional content, communication should be

• limited to speaking.

• direct and to the point.

• light-hearted and casual.

• as technical and specific as possible.

When faced with aggressive communication, one should not respond aggressively because

• it will likely escalate the conflict.

• one should not respond to emotional speech.

• nonaggressive communication is a better alternative.

• the person probably does not mean the aggressive comments.

All of the following are behaviors that indicate good listening skills EXCEPT

• multi-tasking.

• not interrupting.

• focusing on the speaker.

• making eye contact.

Active listening can best be described as

• using gestures instead of speaking.

• moving around the room while listening.

• repeating the essential points of what the speaker says.

• thinking about a response while the other person is speaking.

Ending with a question when practicing active listening with a patient is especially helpful because

• it allows time for recording the response.

• it is a polite way of contradicting the patient.

• it gives the patient an opportunity to add more detail.

• patients are often unwilling to provide any information.

Physical communication barriers include all of the following EXCEPT

• blindness.

• lacking the ability to hear.

• being in a different room or location.

• unwillingness to discuss a particular subject.