ServiceNow CSA

What is a formatter? Select one of the following.

• A. A formatter allows you to configure applications on your instance

• B. A formatter is a form element used to display information that is

  not a field in the record

• C. A formatter allows you to populate fields automatically

• D. A formatter is a set of conditions applied to a table to help find

  and work with data

What ServiceNow tables can Administrators define as "destinations" for imported data, when using Transform Maps in the System Import Sets application?

• A. The Task table is the only table that can be a destination for

  imported data in the Transform Map module

• B. The Incident. Problem. Change, Task, and Service Catalog tables are the only tables that can be a destination for imported data m the

  Transform Map module

• C. Only the Incident Problem, and Change tables can be a destination for imported data in the Transform Map module

• D. Any ServiceNow table can be a destination for imported data in the

  Transform Map module

Access Control rules may be defined with which of the following

permission requirements? (Choose three.)

• A. Roles

• B. Conditional Expressions

• C. Assignment Rules

• D. Scripts

• E. User Criteria

What are the 5 provided Roles by ServiceNow?

• A. System Administrator: The admin role provides access to all

  the platform features, applications, functions, and data.

• B. Specialized Administrator: Specialized administrator roles manage

  specific functions or applications, such as Assignment Rules,

  Knowledge base, reports, or web services

• C. Fulfiller: Users with the ITIL role may fulfill ITIL activities

  associated with the ITIL workflow, including Incident and Change

  management.

• D. Approver: Users with the Approver user role can perform all

  requester actions and may view or modify approval records directed to

  the approver

• E. Requester: Also known as Employee Self Service (ESS) users, these

  users have no roles but can submit and manage their own requests,

  access public pages, etc.

Which one of the following statements is true?

• A. When an incident form is saved, all the Work Notes field text is recorded to the Activity Log field

• B. When an incident form is saved, the Work Notes field text is

  overwritten each time work is logged against the incident

• C. When an incident form is saved, the impact field is calculated by

  adding the Priority, and Urgency values

• D. When an Incident form is saved, the Additional Comments field text

  is cleared and recorded to the Work Notes section

Which of the following concepts are associated with the ServiceNow

CMDB? (Choose four.)

• A. Service Processes

• B. User Permissions

• C. Tables and Fields

• D. A Database

• E. The Dependency View

How do you make a list filter available to everyone?

• A. Make active, set visibility, and save

• B. Assign a name, set visibility, and save

• C. Assign a group, set visibility, and save

• D. Make active, assign a name, and save