CYK9-Desktop Issues

The issues you will support vary by browser. Use myCSP article ___________________________ to look at the level of support you will provide based on browse.

• Delete Cache and Cookies in the Web Browser

• Scope of Support for Residential Services

• Recommend AT&T ConnecTech service

• Check the browser’s security settings

The next step in assisting a customer who had a browser issue that was beyond your scope of support would be to ___________________

• Delete the browser cache and cookies.

• Check the browser’s proxy settings

• Recommend AT&T ConnecTech service.

• Check the browser’s security settings.

For supported browsers, you will provide ______________information and assist the customer with configuring the software for no surf and personal preferences.

• General usage

• All necessary

• AT&T ConnecTech

• Account

Issues requiring an install/uninstall and diagnosis and troubleshooting of the browser software are not supported for_________________.

• Mozilla and Chrome

• Firefox and Mozilla

• Mozilla and Safari

• Firefox ad Safari

Typical browser errors are: (check all that apply)

• Page cannot be displayed.

• Unable to contact customer

• Internet Explorer cannot open the search page.

• The browser does not accept cookies.

To troubleshoot the browser, you can: (check all that apply)

• Delete the browser cache and cookies

• Check the browser’s security settings.

• Check the browser’s default settings.

• Disable any parental control software.

• Reset the browser.

Temporary storage, used with Web browsers, cache is temporary storage for files from the Web sites visited. This definition defines _______:

• Cookies

• URL

• Domain

• Portal

• Cache

Small text files sent by a server to a Web browser which are returned every time the browser accesses that server.

• HTTP

• Cache

• Cookies

• Domain

• Portal

A Web site that acts as a gateway to the Internet. Many search engines and Internet direct services are designed to act as portals. This definition defines _______

• HTTP

• URL

• URL

• Portal

• Domain

Composed of one or more IP addresses. This definition defines _______:

• HTTP

• URL

• Domain

• Cookies

• Cache