CYK9-Desktop Issues

CYK9-Desktop Issues

Professional Development

15 Qs

quiz-placeholder

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CYK9-Desktop Issues

CYK9-Desktop Issues

Assessment

Quiz

Computers

Professional Development

Practice Problem

Hard

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15 questions

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1.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

The issues you will support vary by browser. Use myCSP article ___________________________ to look at the level of support you will provide based on browse.

Delete Cache and Cookies in the Web Browser

Scope of Support for Residential Services

Recommend AT&T ConnecTech service

Check the browser’s security settings

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The next step in assisting a customer who had a browser issue that was beyond your scope of support would be to ___________________

Delete the browser cache and cookies.

Check the browser’s proxy settings

Recommend AT&T ConnecTech service.

Check the browser’s security settings.

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

For supported browsers, you will provide ______________information and assist the customer with configuring the software for no surf and personal preferences.

General usage

All necessary

AT&T ConnecTech

Account

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Issues requiring an install/uninstall and diagnosis and troubleshooting of the browser software are not supported for_________________.

Mozilla and Chrome

Firefox and Mozilla

Mozilla and Safari

Firefox ad Safari

5.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Typical browser errors are: (check all that apply)

Page cannot be displayed.

Unable to contact customer

Internet Explorer cannot open the search page.

The browser does not accept cookies.

6.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

To troubleshoot the browser, you can: (check all that apply)

Delete the browser cache and cookies

Check the browser’s security settings.

Check the browser’s default settings.

Disable any parental control software.

Reset the browser.

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Temporary storage, used with Web browsers, cache is temporary storage for files from the Web sites visited. This definition defines _______:

Cookies

URL

Domain

Portal

Cache

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