Taking and Leaving Telephone Message

Taking and Leaving Telephone Message

1st - 2nd Grade

20 Qs

quiz-placeholder

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Taking and Leaving Telephone Message

Taking and Leaving Telephone Message

Assessment

Quiz

English

1st - 2nd Grade

Hard

Created by

hotna sinaga

Used 61+ times

FREE Resource

20 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

1. Caller : .......... May I speak to Rudi ?

Receptionist : I'm sorry Mr.Rudy has just left his office

ten minutes ago.

a. Hi, everyone

b. Hello, my name is Rizky.

c. Hello, Rudi's company

d Hello,Who's speaking ?

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Receptionist : .............................

Caller : I would like to speak to the Sales

Manager,please

a. Hello, Who's calling ?

b. hello,my name is Eva

c. Hello, can I help you ?

d. Hello, may I talk to Sales Manager, please ?

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Connie : Good morning. I'm Connie

Sarah : Good morning ......................

Connie : I would like to spek to Mrs. Ranti please.

a. Hello, this is Fancy Cafe

b. Thanks for calling Fancy Cafe

c. My name is Sarah. I will deliver your message

d. Fancy Cafe, how may I direct your call ?

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Manda : Hello, good afternoon.

Ferdinand : Hello, good afternoon. Golden Bay Hotel. ........................., How may I help you ?

a. Is manda speaking ?

b. Can I have your name plese ?

c. My name is Ferdinand ?

d. Who am I talking with ?

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Caller : Hello I'm Karen from Lotty the Italian

Restaurant..............

Receiver : I'm so sorry that extension is busy now.

a. May I speak to that extension ?

b. Do you know the extension 24 ?

c. I.ll connect you to the extension 24.

d. Could you connect me to the extension 24 ?

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Tiara : Hello, Ericson Telecommunication. Can I help you?

Tino : I would like to speak to Mr. Ericson ,please.

Tiara : ........... You'll be speaking with him in a sec.

a. Just a moment please

b. I'm sorry he is busy at this moment.

c. Can you call back in a five minutes ?

d. Woud you like to leave a message ?

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Caller : I need to talk to Mrs. Fiona

Secretary : ........... if you don't mind waiting,Mrs Fiona will

finish her phone call.

a. I'll connect you to Mrs. Fiona

b. Mrs Fiona will call you back.

c. I am sorry,Mrs Fiona is having a phone call

d. I am sorry Mrs Fiona is on meeting.

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