Taking and Leaving Telephone Message

1. Caller : .......... May I speak to Rudi ?

Receptionist : I'm sorry Mr.Rudy has just left his office

ten minutes ago.

• a. Hi, everyone

• b. Hello, my name is Rizky.

• c. Hello, Rudi's company

• d Hello,Who's speaking ?

Receptionist : .............................

Caller : I would like to speak to the Sales

Manager,please

• a. Hello, Who's calling ?

• b. hello,my name is Eva

• c. Hello, can I help you ?

• d. Hello, may I talk to Sales Manager, please ?

Connie : Good morning. I'm Connie

Sarah : Good morning ......................

Connie : I would like to spek to Mrs. Ranti please.

• a. Hello, this is Fancy Cafe

• b. Thanks for calling Fancy Cafe

• c. My name is Sarah. I will deliver your message

• d. Fancy Cafe, how may I direct your call ?

Manda : Hello, good afternoon.

Ferdinand : Hello, good afternoon. Golden Bay Hotel. ........................., How may I help you ?

• a. Is manda speaking ?

• b. Can I have your name plese ?

• c. My name is Ferdinand ?

• d. Who am I talking with ?

Caller : Hello I'm Karen from Lotty the Italian

Restaurant..............

Receiver : I'm so sorry that extension is busy now.

• a. May I speak to that extension ?

• b. Do you know the extension 24 ?

• c. I.ll connect you to the extension 24.

• d. Could you connect me to the extension 24 ?

Tiara : Hello, Ericson Telecommunication. Can I help you?

Tino : I would like to speak to Mr. Ericson ,please.

Tiara : ........... You'll be speaking with him in a sec.

• a. Just a moment please

• b. I'm sorry he is busy at this moment.

• c. Can you call back in a five minutes ?

• d. Woud you like to leave a message ?

Caller : I need to talk to Mrs. Fiona

Secretary : ........... if you don't mind waiting,Mrs Fiona will

finish her phone call.

• a. I'll connect you to Mrs. Fiona

• b. Mrs Fiona will call you back.

• c. I am sorry,Mrs Fiona is having a phone call

• d. I am sorry Mrs Fiona is on meeting.

Anita : Hello, Dimensi Bahasa Inggris Enterprise. What

can I do for you ?

Alex : I would like to speak to Mr. Neezar please.

Anita : i am sorry Mr. Neezar is on a meeting at this

moment. ............

Alex : Sure, thank you. Just tell him I called.

• a. Would you like me to tell him that you called ?

• b. May I write down your message ?

• c. May I know who's calling ?

• d. Could you call him back ?

Daryl : Could I speak to Mr. Andrea please ?

Stephanie : Mr. Andrea has just left the office 5 minutes

ago. Would you like to leave a message ?

Daryl : ..........................

Stephanie : Sure, I'll deliver your message.

Daryl : Thank you

• a. I'll call him when he's back.

• b. I don't have any message.

• c.No problem, I'll call him later.

• d. Let him know that the meeting for tomorrow is cancelled..

Secretary : Hello, DBI Corporation. How may I direct your

call ?

Dessy : Could you connect me to the extension 7 ? I

would like to speak to Daryl ?

Secretary : .....................................

Dessy : Thank you. I'll hold the line.

• a. Would you like to leave a messge ?

• b. Wait a minute please, you'll be connected to the extension 7.

• c. I am sorry the extension 7 is not available.

• d. I am afraid the extension 7 is busy at this moment.