ISOM-PRELIMS

1. It is in charge of the daily support of an organization hardware and software environment.

• Information System Operations

• Information System

• Information Technology

• IT Engineer

2. (Choose all that apply)

IS Operation management functions are?

• Resource Allocation

• Process monitoring

• Standards and Procedures

• Information System

• IS management

3. SLA defines the level of service expected by a customer from a supplier, laying out the metrics by which that service is measured, and the remedies or penalties, if any, should the agreed-on service levels not be achieved. What does SLA stand for?

• service-level agreement

• service-love agreement

• service-level achieved

• supplier-level agreement

• None of the above

4. Fill in the blank: Performing _____________ backup is one of the day-to-day activities of Infrastructures Operations.

• Unauthorized

• Timely

• Monitoring

• Authorized

• Testing

5. It is a major function of the IS department that includes jobs that must be run, sequence of job execution and conditions

• Executioner

• Back up

• Sequencer

• Scheduling

6. (choose all that apply) Which among the options below are considered as a computer resources

• hardware/software

• data

• telecommunications

• networks

• software applications

7. It's goal is to determine the root cause of an issue.

• Information Technology

• Information System

• Project Management

• Problem Management

8. It is also known as the known error

• Unknown error

• Root Case

• Root Cause

• Known problem

9. (CHOOSE ALL THAT APPLIES)

Computer resources includes but not limited to;

• Data

• Application software

• Networks

• Hardware

• None of the above

10. This follows a method of prioritizing items to determine the impact of urgency.

• Incident Handling

• Scheduling

• Urgency Handling

• IT management