day 3 G 41

1. A new customer can opt-in Credit limit OF 30

• A. True

• B. False

1. The remaining units will carry over to next month in credit limit bundles

• A. True

• B. False

3. If a customer complains as the agent activates Ahlawy bundle instead of control kix bundle it’s considered as ……

• A. Wrong information

• B. Wrong transaction

• C. Behavior /attitude

4. If a customer complains as the agent informed him with wrong retail working hours, it’s considered as

• A. Wrong transaction

• B. Behavior /attitude

• C. Wrong information

5. On Indigo plus The favorite number minutes between mobile and the landline under the same account

• A. 100 minutes

• B. 1000 minutes

• C. 500 minutes

6. The remaining megabytes from the bundle will carry over for next month in indigo with ADSL packages

• A. True

• B. False

7. You will create Escalation on spot SR if the supervisor will contact the customer within 1 hour

• A. True

• B. False

8. If customer initiated the call/Chat insulting our advisors with no reason or inquiry, CCA can just drop the call

• A. True

• B. False