IHG WAY OF CLEAN 5-S CLEANING PROGRAM

What happens while an active chemical sits for a certain amount of time?

• The chemical breaks down the dirt and kills harmful germs effectively.

• The chemical softens the material.

• The chemical changes the color of the dirt so that you can see it easily.

You can ensure that your hotel is 'hygienically' clean by cleaning, sanitizing and disinfecting different areas.

• True

• False

• Can't Say

Which one of the following is a general cleaning tip?

• Assess the space to determine what needs to be serviced.

• Remember to dust daily to avoid dust build-up.

• Work clockwise around the room – from high to low, back to front, and in consistent motions and movements.

• All of these.

During the Prep then Clean Process, who performs maintenance checks when surveying the suite and repairs any items that require attention when servicing the suite?

• Room attendant.

• Engineer.

• Operations manager.

• Front desk agent.

• Any of the above.

When should Step 1 – Survey begin?

• When you have completed cleaning the bathroom.

• When you walk onto the balcony.

• As soon as you arrive at the guest room.

• All of the above.

What are some typical public areas that need to be kept aesthetically and hygienically clean?

• Elevators, including the tracks and buttons.

• Hallways.

• The lobby.

• All of the above.

The remote control is a High Touch Area because it comes into frequent contact with guests' hands.

• True

• False

• Can't Say

Identify the tool in the image?

• Extendable pole with toilet scrubbing attachment.

• Extendable pole with floor cleaning attachment.

• Extendable pole with window cleaning attachment.

During which step must you make the bed when cleaning a suite with bedrooms?

• Step 1: Survey

• Step 2: Service

• Step 3: Shine

• Step 4: Stage

When must you perform the Stay Over service?

• A. When an occupied room requires cleaning.

• B. Every day of the week, if required.

• C. Once a week.

• D. Once the guest has checked out.

• A and B.