Skills for Success Quiz

__________________ is the transmission of information and feelings from one person to another.

• communication

• interpersonal skills

• word choice

• spoken language

Your choice of words will determine the effect you have on a customer.

• True

• False

Word choice is important both in spoken and in written language.

• True

• False

Facial expressions, posture, hand gestures, and tone of voice are examples of this.

• Verbal communication

• Body Language

• Nonverbal communication

• Word choice

Process of resolving a disagreement in a peaceful way.

• Negotiation

• Electronic communication

• Conflict resolution

• Nonverbal communication

Process during which two or more people talk and listen together for the purpose of resolving a disagreement or a conflict.

• Negotiation

• Electronic communication

• Conflict resolution

• Nonverbal communication

Three key job search skills are how to ____.

• find job leads, submit applications, and behave at an interview

• select professional organizations, interact with others, and give notice

• groom correctly, interact appropriately, and behave interestingly

• use good manners, develop work habits, and change jobs

The process of meeting people in a profession and developing contacts is called...

• a job lead

• negotiations

• interviewing

• networking

A ________ is a written document that lists a person’s qualifications for a job, including education and work experience.

• reference

• cover message

• resume

• advertisement

A person who is willing to talk with employers about your job qualifications and your personal qualities.

• reference

• cover message

• resume

• advertisement