SALES, MARKETING AND CUSTOMER SERVICE

SALES, MARKETING AND CUSTOMER SERVICE

4th Grade

20 Qs

quiz-placeholder

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SALES, MARKETING AND CUSTOMER SERVICE

SALES, MARKETING AND CUSTOMER SERVICE

Assessment

Quiz

Business

4th Grade

Hard

Created by

Sadia Gordon

Used 42+ times

FREE Resource

20 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A sales clerk who enters bar code information and the prices of items in the computer database is engaging in:

Preparing advertising materials

Filing sales records

Maintaining sales records

promotional activities

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Periodic, perpetual and annual stocktaking are activities relating to:

Budgeting for the firm

Monitoring of storage space

Signalling of market trends

Monitoring of stock control

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following offices promotes the firm's products?

Sales

Marketing

Public relations

Factory

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Marketing strategies are used to:

Liaise with other departments

Maintaining a mailing list

Convince the public to purchase a product

Assist with maintenance of sales records

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The marketing office liaises with which of the following to achieve its main function?

Advertising agencies

Human resources office

Purchasing office

The stock room

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A sales clerk can use a search engine to:

Source information

Retrieve information

Create documents

Communicate electronically

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

To enter data, a sales clerk must have the skill of:

Literacy

Keyboarding

Presentation

Using a database

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