SALES, MARKETING AND CUSTOMER SERVICE

A sales clerk who enters bar code information and the prices of items in the computer database is engaging in:

• Preparing advertising materials

• Filing sales records

• Maintaining sales records

• promotional activities

Periodic, perpetual and annual stocktaking are activities relating to:

• Budgeting for the firm

• Monitoring of storage space

• Signalling of market trends

• Monitoring of stock control

Which of the following offices promotes the firm's products?

• Sales

• Marketing

• Public relations

• Factory

Marketing strategies are used to:

• Liaise with other departments

• Maintaining a mailing list

• Convince the public to purchase a product

• Assist with maintenance of sales records

The marketing office liaises with which of the following to achieve its main function?

• Advertising agencies

• Human resources office

• Purchasing office

• The stock room

A sales clerk can use a search engine to:

• Source information

• Retrieve information

• Create documents

• Communicate electronically

To enter data, a sales clerk must have the skill of:

• Literacy

• Keyboarding

• Presentation

• Using a database

Numeracy is a skill required when a sales clerk has to prepare:

• Sales documents

• Correspondence

• A database

• A mailing list

In reply to an enquiry the sales clerk should prepare a/an:

• Consignment note

• Quotation

• Order

• Invoice f

Before an invoice is dispatched, it should be signed by the:

• Sales Officer

• Marketing officer

• Inventory clerk

• Manager