Unit 1 Test Review - The Communication Process 2021

Which of the following is not a part of the communication process?

• Channel
• Feedback
• Format
• Translation

We communicate to share information, create relationships, persuade, and ________.

• advertise
• complain
• entertain
• gather data

The success of any communication begins with the _______.

• message
• method
• purpose
• sender

Barriers that senders may cause include all of the following except ___________

• a firm handshake
• assuming that the receiver knows too little about the topic
• using inappropriate language
• using poor grammar or spelling

The sender has a responsibility to the receiver to ensure that there is limited confusion. In written documents, the sender should ___

• communicate in a timely manner
• follow the rules of writing and formatting
• maintain a positive attitude
• select the appropriate method

All of the following are reasons to provide feedback except to _______.

• let the sender know you received the message
• correct the speaker
• ask questions
• give information if needed

The process of sending and receiving messages that convey information, ideas, feelings, and beliefs is

• communication
• decoding
• protocol
• body language

Putting a message into the format that will be sent to the receiver is known as

• receiving the message
• decoding the message
• encoding the message
• sending the message

Translating a message that has been received is known as 

• receiving the message
• decoding the message
• encoding the message
• ending the message

Feedback is 

• the receiver's response to a message
• physically receiving a message from the sender
• decoding a message from the sender
• encoding a message to send to the receiver