FR Empath Wave 11 (OneComm In Empath)

What tool/ system needs to be pulled-up before launching of Empath?

• IRIS

• Tsys

• Empath

• OneComm

To properly logout your OneComm you must?

• Close your browser

• Select "Not Ready"

• Select "Setting" from menu drop down

All associates have "voice mail" feature

• True

• False

What Not Ready status should be used if you need more time in between calls?

• Offline

• Administrative

• Aftercall Work

• Lunch

What browser should you use to pull up the new OneComm?

• Internet Explorer

• Google Chrome

• Mozilla Firefox

• The Pulse

The ____ _________ displays the option for you to log out, review voice messages and call history

• Menu dropdown

• Add Call

• Hang Up

What will be your OneComm status when you are on a call?

• Aftercall Work

• Unavailable

• Busy

• Ready

What icon that will change to color "green" when you successfully enter the phone number?

• Hang Up

• Hold

• Dial

• Merge call

Once you leave the call, you will be put in an __________ status which will give you time to prepare for your next call.

• Busy

• Not Ready

• Administrative

• Aftercall Work

You can jump to IRIS anytime

• TRUE

• FALSE