Administrative Practices

What should reliable websites have?

• Functioning Links

• High quality graphics and images

• Secure symbol

• All

Which of the following are benefits of using reliable websites?

• The organisation could suffer from a loss of reputation as a result of providing inaccurate information

• Using out-of-date information could have implications for the business e.g. incorrect flight times

• Sense of professionalism for the company: leads to trust from customers

• Be more attractive therefore have more visits

Which of the following are features of effective file management?

• Use appropriately named files/folders.

• Password protect sensitive files/folders - set rights to restrict access to folders.

• Save files into appropriately named folders.

• Back up files regularly/have back up procedures.

Give one advantage of good file management.

Which of the following are disadvantages of Corporate Image?

• Some staff may find it difficult to fit in due to uniformity of company.

• Change may be more difficult to implement if uniformity is changed.

• •Staff will form an identity with the organisation which could result in reduced absences or lower staff turnover.

• The organisation can be easily recognised anywhere in the world which will allow customers to feel comfortable with products/services wherever they are.

How can Corporate Image be implemented?

• Uniform of Staff

• Same layout across all branches

• Logos & colour schemes

• All of these

List as many methods of 'electronic communication' as you can. You have 1 minute....Go!

Which of the following is an advantage of using e-diaries?

• Can insert occurring meetings automatically e.g. every Friday of the week which saves time

• Can send messages to anywhere in the world.

• Requires internet use and data to be accessed.

What are blogs/vlogs?

• An online platform that serves the purpose of ‘diary’ entries whereby bloggers write about events or record themselves speaking about events.

• Digital audio files recorded about a topic and made available to download and listen to. Vodcasts are similar but instead of audio it is a pre-recorded video.

• A way of talking, sharing images, opinions, videos, stories with other people.

• Own webpage allows a business to share its products with potential clients, allows for contact information to be shared

What is an advantage of communicating with customers using Social Media?

• Saves on advertising costs, no flyers or newspaper adverts required

• This links back to customer service, with all these platforms of communication negative posts can quickly go viral

• They need to be monitored to ensure negative posts are being answered