FRONT OFFICE FINAL ASSESSMENT

FRONT OFFICE FINAL ASSESSMENT

University

20 Qs

quiz-placeholder

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FRONT OFFICE FINAL ASSESSMENT

FRONT OFFICE FINAL ASSESSMENT

Assessment

Quiz

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University

Practice Problem

Hard

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20 questions

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1.

FILL IN THE BLANK QUESTION

20 sec • 1 pt

This is usually located near the door before the front desk counter.

2.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

The assistance of the guests' luggage is the primary responsibility of the bell service.

True

False

3.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

The following are duties and responsibilities of a bellman, EXCEPT: CHOOSE 2

Comply with special requests

Assist guests with luggage in accordance with established procedures and safety requirements

Escort guests to rooms

Dining reservations

Assisting guided tours

4.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Choose three Bellman's Duties while Rooming a Guest

carry baggage into the lobby

lead and carry luggage to elevator

call floor number

assist in emergency cleaning requirements

support room service request for assistance

5.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

It is a courtesy to the guest that the bellman let the guests enter the elevator first before him.

True

False

6.

FILL IN THE BLANK QUESTION

30 sec • 1 pt

This type of service is added for hotels to achieve excellence, continuous improvement through innovative ideas, and to fully personalize guests' services outside the premises of the hotel.

7.

FILL IN THE BLANK QUESTION

10 sec • 1 pt

The term doorman in British English.

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