Physical insta. & IU

Physical instability 1st SLA

• 1 Day

• 2 WD

• 2 Days

CCA should check voice verification before re-escalate any physical case to confirm on voice status and bill date to avoid any rejection on customer’s case ?

• True

• False

CST has physical instability case with update (Cpe problem ) CCA action:

• Inform CST to check with another CPE

• Re-escalate TKT to IU

• Re-troubleshoot the case with CST

Way of communication for Physical Instability Contradiction Case ?

• Phone call or SMS

• Phone call

• Phone call or SMS or Recorded message

While Escalating Physical Instability Contradiction Case , SLA will be

• 2 Hours

• 2 Days

• 2 Working Days

Internal wiring SLA will be :

• 2 H

• 2 day

• 2 WD

Supported by ASSIA customer has Physical Instability ticket with update ( Ganzara removed ) and still face the same problem , right action is

• Re-Run the appropriate mode of Clear View

• Re-Troubleshoot

• Escalate to IU