
Service Mindset
Quiz
•
Fun, Professional Development
•
1st Grade
•
Practice Problem
•
Medium
Dao Hoang
Used 2+ times
FREE Resource
Enhance your content in a minute
7 questions
Show all answers
1.
FILL IN THE BLANK QUESTION
1 min • 1 pt
What is the missing words 'People will forget what you said, people will forget what you did but people will not forget how you make them...'
2.
FILL IN THE BLANK QUESTION
1 min • 1 pt
Fill in the blank 'A service mindset is an outlook that focuses on creating customer ..., loyalty and trust'
3.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What elements form an excellent service mindset?
Committment
Passion
A good service mindset
All of the above
4.
FILL IN THE BLANK QUESTION
1 min • 1 pt
Approach complaint guests not as a problem, but as an...
5.
FILL IN THE BLANK QUESTION
1 min • 1 pt
Effective communication is to put yourself in guests'...while listening to them
6.
MULTIPLE CHOICE QUESTION
30 sec • Ungraded
Arrange the below in order:
1. My success
2. My thoughts/belief/intent
3. My action
1 - 2 - 3
2 - 1 - 3
3 - 1 - 2
2 - 3 - 1
7.
FILL IN THE BLANK QUESTION
1 min • 1 pt
Go Personal by offering every guest ... experiences
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