Service Mindset

Service Mindset

1st Grade

7 Qs

quiz-placeholder

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Service Mindset

Service Mindset

Assessment

Quiz

Fun, Professional Development

1st Grade

Practice Problem

Medium

Created by

Dao Hoang

Used 2+ times

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7 questions

Show all answers

1.

FILL IN THE BLANK QUESTION

1 min • 1 pt

What is the missing words 'People will forget what you said, people will forget what you did but people will not forget how you make them...'

2.

FILL IN THE BLANK QUESTION

1 min • 1 pt

Fill in the blank 'A service mindset is an outlook that focuses on creating customer ..., loyalty and trust'

3.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

What elements form an excellent service mindset?

Committment

Passion

A good service mindset

All of the above

4.

FILL IN THE BLANK QUESTION

1 min • 1 pt

Approach complaint guests not as a problem, but as an...

5.

FILL IN THE BLANK QUESTION

1 min • 1 pt

Effective communication is to put yourself in guests'...while listening to them

6.

MULTIPLE CHOICE QUESTION

30 sec • Ungraded

Arrange the below in order:


1. My success

2. My thoughts/belief/intent

3. My action

1 - 2 - 3

2 - 1 - 3

3 - 1 - 2

2 - 3 - 1

7.

FILL IN THE BLANK QUESTION

1 min • 1 pt

Go Personal by offering every guest ... experiences

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