Exam Q's Unit 2 - Quality Management

The ability of a product or service to meet customers’ expectations is a definition of.......? (1 mark) (One word)

The basic abilities and functionality is known as a products ............ (2 marks) (Two words)

Quality Assurance is also known as what approach? (2 marks) (Two words)

In this method of quality management, there is more emphasis on 'self-checking', rather than checking by inspectors. (1 mark) (Two words)

Checks the quality of completed products for faults is a feature of ...................? (1 mark) (Two words)

Spots any faults early saving resources being wasted at the next stage of the production process is a feature of which method of quality management? (1 mark) (Two words)

Requires staff training and high levels of staff commitment. Waste levels may be high. These are all features of which method of quality management? (1 mark) (Two words)

A system that concentrates on small, but frequent, improvements in every aspect of the production process is known as.........? (1 mark) (One word)

Informal groups of workers who volunteer to meet on a regular basis to discuss issues relating to the workplace is a definition of ...........?

This is a process by which quality is built into every stage of the production process. This is a feature of ..............? (1 mark) (Two words)