MATRIZ DE CALIDAD CHAT

Quiz
•
Professional Development
•
12th Grade
•
Easy
DR. SOLUTIONS
Used 1+ times
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21 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • Ungraded
INTELIGENCIA DE NEGOCIO
Protocolos de atención
Uso de guiones establecidos (bienvenida, despedida espera y retoma)
SI
NO
N/A
2.
MULTIPLE CHOICE QUESTION
30 sec • Ungraded
Mantiene el tono social acorde al usuario ( no tuteo )
SI
NO
N/A
3.
MULTIPLE CHOICE QUESTION
30 sec • Ungraded
Demuestra atención y concentración, no hace repetir información brindada de forma clara.
SI
NO
N/A
4.
MULTIPLE CHOICE QUESTION
30 sec • Ungraded
Expresa sus ideas de forma clara, estructuradas y con seguridad
SI
NO
N/A
5.
MULTIPLE CHOICE QUESTION
30 sec • Ungraded
Genera cercanía y calidez con el usuario brindando una atención personalizada
SI
NO
N/A
6.
MULTIPLE CHOICE QUESTION
30 sec • Ungraded
Retoma el contacto con el usuario dentro del tiempo establecido
SI
NO
N/A
7.
MULTIPLE CHOICE QUESTION
30 sec • Ungraded
PRECISIÓN ERROR CRÍTICO DE USUARIO FINAL (PECUF)
Registro y creación
Documenta la información completa de forma clara, estructurada y comprensible. Utilizando redacción y ortografía
SI
NO
N/A
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