Day 3

1- If customer have new mobile and want to access to internet what is CCA first step in T.S?

• a) Manual configuration

• b) Send Configuration SMS from BSS

• c) Send configuration SMS from ADM

• d) Ask for other number to make T.S

2- If customer complained that ADM msg was not received; CCA action is

• a) Follow Manual TS

• b) Send msg again

• c) Ask customer to make airplan mode

3- If CST has data sign appearing on his phone while he complains that he can’t use the internet; it’s considered as

• a) APN Case

• b) Can’t connect to the internet

• c) Data slow performance

5- Helpforsmartphones.com is a website used for APN cases

• a) True

• b) False

6- If CST has data sign not appearing while he complains that he can’t use the internet; it’s considered as

• a) APN Case

• b) Can't connect to the internet

• c) Data slow performance

8- If customer is not Dual IMSI and he will travel outside Egypt and want to use WE line , CCA action

• a) Make T.S normal

• b) Inform customer to buy other line

• c) Submit TT on system

• d) Inform Customer to make SIM swap

9- Customer in Roaming and Can’t make/Receive (calls/SMS) , CCA first and second action

• a) Check Registration and check hotline on HLR profile

• b) Make Hard location update ( HLU ) and SIM toolkit

• c) Registration on specific network and check balance

• d) None of the above

10- In case customer is complaining about slow data performance the first step troubleshooting

• a) Assure that network mode is adjusted to 4G

• b) Check HLR

• c) Follow Sim toolkit