Day 3

Day 3

5th Grade

8 Qs

quiz-placeholder

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Day 3

Day 3

Assessment

Quiz

Other

5th Grade

Practice Problem

Medium

Created by

NOHA HAFEZ

Used 15+ times

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8 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

1 min • 5 pts

1- If customer have new mobile and want to access to internet what is CCA first step in T.S?

a) Manual configuration

b) Send Configuration SMS from BSS

c) Send configuration SMS from ADM

d) Ask for other number to make T.S

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

2- If customer complained that ADM msg was not received; CCA action is

a) Follow Manual TS

b) Send msg again

c) Ask customer to make airplan mode

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

3- If CST has data sign appearing on his phone while he complains that he can’t use the internet; it’s considered as

a) APN Case

b) Can’t connect to the internet

c) Data slow performance

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

5- Helpforsmartphones.com is a website used for APN cases

a) True

b) False

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

6- If CST has data sign not appearing while he complains that he can’t use the internet; it’s considered as

a) APN Case

b) Can't connect to the internet

c) Data slow performance

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

8- If customer is not Dual IMSI and he will travel outside Egypt and want to use WE line , CCA action

a) Make T.S normal

b) Inform customer to buy other line

c) Submit TT on system

d) Inform Customer to make SIM swap

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

9- Customer in Roaming and Can’t make/Receive (calls/SMS) , CCA first and second action

a) Check Registration and check hotline on HLR profile

b) Make Hard location update ( HLU ) and SIM toolkit

c) Registration on specific network and check balance

d) None of the above

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