2nd Knowledge Check

The customer can lose access to all services, it can occur at various points in the network and can affect an entire neighborhood, a street, or an individuals service.

This will make service unavailable and affect service performance, such as pixilation, slow browse, and even phone quality.

It may take 28-48 hours to be resolved, specially if affected by natural disasters.

All of the above.

Outage Notifications

My At&t App and www.att.com, text messages sent via CAP.

Recommended the customer to use U-verse App to check outage status.

To restart all devices before trying to browse.

To register in the att network to be able to browse again.

Reboot the RG after the broadband light turns to green from red.

A mulfunctioning RG can prevent the customer from using any of their services.

Some services issues may occur intermittently

Broadband or Service indicator lights blinking in red or amber colors.

Only A and B are correct.

CAP and WFE will let me know.

The Outage Dashboard tool will ask for customers BAN number to see if there is a local outage in the area.

A and B are correct.

Explain that the person coming out will be a certified AT&T technician a professional and very knowledgeable person.

The tech will make sure that all AT&T services and devices in the setup will be working in optimal conditions.

The customer have the ability to track down the technician, cancel or modify the appointment date and time simply by using the self service option.

No limits of technician visits if you are experiencing AT&T isues.

Channel 411

MyCsp

Smart Home Manager

My AT&T app or att.com

CAP

An adult 18 years or older, has to be present during the entire appointment.

The appointment takes 2-4 hours for its completion.

The appointment window displays the time range of the appointment from beginning to end.

Covid-19 expectations

All of the above.

It can also be used to view and manage multiple AT&T billing accounts or can be used for the sole purpose of managing certain AT&T services.

The Member ID is used to access online services, such as att.com, att.net, my AT&T app, and uverse.com

It can be used instead of the account number.

The Member ID will be required by att.com in order to register the services at the time of the installation. If the customer does not have a member ID he will not be able to register in the website.

A and B are correct.

Outlook and Thunderbird

Apple Mail and Yahoo Mail

Pop3 and IPTV