Pretending to pay attention to someone (when you're actually not listening at all) is called_____________.

• glazing over

• pseudolistening

• selective attention

• rebuttal tendency

• termination

Answer explanation

Be sure you know the difference between pseudolistening, selective attention, and glazing over!

True or False: The HURIER Model is a research theory that explains how the human ear hears sounds.

• True

• False

Which of the following TWO are consequences of poor listening skills, as we learned in class?

• misunderstandings between individuals

• higher stress and physical illness

• losing influence among your peers

• lower socioeconomic status

• fewer and less satisfying romantic relationships

True or false: Poor listening has been shown to cause up to $37 billion in employee mistakes each year in the U.S. and U.K.

• True

• False

The _________________ listening style emphasizes concern for other people's emotions and interests.

• relational

• emotional

• sympathetic

• critical

• empathetic

Answer explanation

There are four "types" of listening -- make sure you know the difference between them, and the right label for each.

What does the "E" stand for in "HURIER Model?"

Which of the following is an example of physical noise?

• a headache

• a bad mood

• the person you're listening to is wearing a bright, obnoxious sweater

• bias against the speaker

• a growling stomach from hunger

Answer explanation

There are three types of "noise" that can impede our listening: physical, psychological and physiological.

The tendency to simply NOT LISTEN to anything with which you disagree -- ignoring anything you think might challenge your pre-held beliefs -- is called _______.

• closed-mindedness

• rebuttal tendency

• pseudolistening

• skepticism

• confirmation bias

Answer explanation

Confirmation bias, closed-mindedness, and selective listening are very similar; make sure you understand the difference. (Check out your textbook chapter for clarification.)

What does the "H" stand for in "HURIER Model?"

• helping

• heightened

• hearing

• holistic

• honesty

Answer explanation

Be sure you know what the HURIER Model actually is, what it represents, and what each of its letters stand for.

As noted in our textbook, when judging a speaker's credibility, if something they say has a GREATER THAN 50% chance of being true, it is...

• certain

• possible

• probable

• likely

• sure

Answer explanation

Definitely review this section in your textbook! HINT HINT, it will probably show up on the quiz!