Postpaid Day 4

Postpaid Day 4

KG - University

10 Qs

quiz-placeholder

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Postpaid Day 4

Postpaid Day 4

Assessment

Quiz

Other

KG - University

Hard

Created by

Ali Samir

Used 3+ times

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10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

In case customer requested to reactivate his line as a promise to pay exception and the line status “Bar”, CCA action

Reactivate line

Check if customer broke a deal before or not in same month

Check if customer took same exception before in same month

B & C

2.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

If customer requested to be followed from HU team side after 10.00PM, CCA action

Try to help customer by checking HU TT.

Send email to HU to follow up with the customer

Advise customer to wait till next day

Make TT and inform customer that he will have to wait till 10.00AM

3.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Customer can request to transfer prepayment from billing account to another with different owner’s name

True

False

4.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

If line suspended due to high usage and customer requested to reactivated dial again, CCA action

check the HU requested amount first & CST paid full amount

Create TT

Send email to HU team

A & B

5.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

If customer want to change bill cycle and insist to make this action , CCA action

Take action before bill cycle

Direct to store

Informed not eligible

B & C

6.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

If mobile of customer has been stolen , CCA action

Suspended the line 14 days

Direct to store to SIM swap

No action from side

A & B

7.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

1- If customer his father dead and want to change ownership , CCA action

Notification of inheritance and direct to store

Not eligible

Direct to store and change ownership

None of the above

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