Employer relations, Management and Leadership

The key aspects of employer/employee relations are set out in which document?

• Job description

• Contract of employment

• Dismissal notice

• Job specification

Which is not a likely impact of the national minimum wage?

• Increased costs for business

• Reduced investment by overseas business in the UK

• Inability to provide services due to inadequate staff

• Difficulties recruiting

Which is NOT a protected characteristic in the Equality Act?

• Class

• Age

• Gender

• Religion

Would an advert placed for a carer of an elderly disabled person requiring someone female and "fit" be in danger of breaching the Equal Opportunities act?

• Yes

• No

One negative consequence of complying with the Equal Opportunities Act is likely to be.....

• Being seen to be discriminatory

• Having fewer employees to choose from

• Having increased costs for procedures and workplace adjustments

• Having a good reputation

Businesses wish to avoid conflict and industrial relation disputes for a number of reasons, which is not a reason?

• Productivity can fall

• Motivation can fall

• Media attention will fall

• Choice of recruits will fall

ACAS may be involved in industrial disputes to help to reach agreement. The method whereby both sides present their cases and an independent person at ACAS decides the outcome, which is legally binding on both sides, is known as:

• Conciliation

• Collective bargaining

• Arbitration

What is the role of a leader, which is not carried out by a Manager?

• Long-term strategic planning

• Organising staff and meetings

• Co-ordinating new projects

• Managing day to day operations

Which is NOT an advantage of Management by Objectives?

• Individual objectives can be aligned with the oveall corporate objectives

• They can focus Managers on the short-term rather than the long-term

• Clear objectives that are realistic meets herzberg's motivators

• Where objectives are financial, financial control can be improved

Which would be a Theory X Manager's assumption about the workforce?

• workers are ambitious, willing to train and better themselves

• workers share the goals of the business particularly when rewarded for achieving them

• workers require close supervision and are motivated by pay

• workers can be trusted with responsibilities