If a customer has a special learning difficulties which one of the following should you do?

• Call your boss

• Refer them to another company

• Keep information short and relevant

• Return later when someone else is there

Which one of the following would be employed by the main contractor on site?

• Subcontractor

• Architect

• Building control officer

• Clerk of works

When installing an appliance, which document would you reference for the installation instructions?

• BS 7671:2020

• The Electrical At Work Regulations

• Manufacturers’ instructions

• Works programme

Which of the following documents offers guidance but is not legally enforceable?

• Manufacturers’ instructions

• Building Regulations

• Act of Parliament

• Contract of employment

A building control officer (BCO) commonly works for:

• the main contractor

• the local authority

• the architect

• the client

The document that is handed to the customer, detailing the work to be done and a price is called:

• an invoice

• an estimate

• statutory cancellation rights

• a quotation

The document that an operative submits, detailing the number of hours worked is:

• a time sheet

• a specification

• a delivery note

• a quotation

One quality that would ensure the respect and cooperation of others on site is:

• aggressiveness

• submission

• politeness

• rudeness

The main purpose of the works programme is to:

• state when payments are due

• provide clear indication of when an activity should start and finish

What is the process where people in a meeting discuss items and come to an agreement?

• Arbitration

• Negotiation

• Adjudication

• Cavalcade