Housekeeping Operations -Unit 1

The rooms division manager oversees which two departments ?

• Housekeeping and Marketing

• Front Office & Food and Beverage

• Housekeeping & Entertainment

• Front Office & Housekeeping

The Housekeeping department is referred to as the heat of the hotel.

• True

• False

A hotel can be classified by level of service as economy, mid- market or __________

Which of the Following companies classifies hotel by stars

• American Automobile Association

• American Airline Association

• Forbes Travel

• Travel Hub

AAA rates hotels by diamonds

• True

• False

Hotel that are very small usually less with than 100 rooms and very expensive luxurious are referred to as

• boutique hotels

• economy hotel

• motels

• Bed and breakfast

The guest has very light luggage

• Skipper

• Sleeper

• Scanty Bag

• sleep out

A room with mechanical or deep cleaning issues and is not in a saleable condition is referred to as

• Do not Disturb

• Out of Order

• Occupied

• Vacant dirty

A guest is registered to the room but the bed has not been used is known as a

What does the acronym DND stands for ?