Communication in the Workplace

____________ is the act or process of using words, sounds, signs, or behaviors to express or exchange information or to express your ideas, thoughts, feelings, etc., to someone else.

• Feedback

• Communication

• Fields of Experience

• Sender-Receiver Communication Model

The message moves through the channel to the ___________, who completes the communication process by interpreting and assigning meaning to the message. This is also known as decoding.

• Sender

• Noise

• Feedback

• Receiver

_____________ is the verbal and nonverbal cues receivers convey to indicate their reaction to communication. This can be eye contact, nodding, yeah’s and mmm-hmmm’s.

• Feedback

• Encoding

• Decoding

• Gestures

The sender then transmits the message through a __________, which is the method of delivery. For instance, text messages, emails, phone calls, and face-to-face interactions are all examples.

• Receiver

• Sender

• Noise

• Channel

The ____________ is the person who initiates the communication. They develop an idea into a message. This is also called encoding.

• Channel

• Sender

• Noise

• Receiver

_____________ is any distraction or factor in the environment that prevents the message from reaching its destination. It includes anything that causes the attention of those communicating to stray from the message.

• Shouting

• Feedback

• Noise

• Channel

The sender __________ the message.

• Decodes

• Encodes

The receiver ___________ the message.

• Decodes

• Encodes

__________ consists of the beliefs, attitudes, values, and experiences that each participant brings to a communication event.

• Communication

• Field of Experience

• Sender-Receiver Communication Model

People who have similar fields of experience are more likely to understand one another.

• True

• False