MedStar Quiz

What criteria does a SEV 3 needs to meet?

• A user with a workaround

• Multiple users with the same issue

• A single user unproductive with no workaround

• An FCR ticket

A request is .......

• broken

• Fix

• Need

• resolve

What application do we use to check the users SSN/VUID

• IAM TOOL

• IDENTITY IQ

• CITRIX

• Remote Desktop

Select the correct option(s) for identifying a SEV 2

• impacts more than 5 users

• entire location, department,

• patient care or financial revenue

• No workaround

What's the name of the application we use to reset a password for the computer?

• SERA

• Citrix

• Active Directory

• IAM Tool

A user is having issues accessing an application. This is a ....

• Incident

• Request

What's the process for an EXPIRED AD account? (more than one applies)

• Check previous incidents

• Extend for 14 days

• it needs to be a clinician

• reset the password

Active Directory is also known as .

• Active Directory

• AD

• application password

• domain credentials

What's the process of an outage ticket?

• create a ticket to the resolver group as a SEV 2

• create a 2nd ticket using sev 2 alert

• call on call

• send an email with the information

What method of contact can we use to reset a users password?

• Phone

• Email

• Chat

• All of the above