Final Exam 1-14 (pt.2)

A teacher is complaining about the following printer issue: The paper is creased after printing. What are two possible causes of this issue? (Choose two.)

• The paper might be loaded incorrectly.

• Print jobs are being sent to the wrong printer.

• The paper tray is flimsy.

• The paper-feed tray might not be firmly adjusted against the edges of the printer.

A receptionist is complaining about the following printer issue: My impact printer produces faded or light characters. What are two possible causes of this issue? (Choose two.)

• The printer has been installed on the wrong port.

• The ribbon may be damaged.

• The ribbon may be worn out.

• The print queue is overloaded.

A photographer is complaining about the following printer issue: The paper is not being fed into the printer. What are two possible causes of this issue? (Choose two.)

• The printer has been installed on the wrong port.

• The printer service is stopped or not working properly.

• The paper may be wrinkled.

• The printer could be set to print to a different paper size than is currently loaded.

A laptop has an NVMe drive (C:) and a mechanical hard drive (D:). When the user tries to save a spreadsheet to the D: drive, the user notices that the D: drive is not there. What should the technician do to see if the drive is recognized by the operating system?

• Use the Disk Management Control Panel.

• Boot into UEFI/BIOS and see if the drive appears.

• Use the Msconfig utility.

• Remove the drive and attach it to the SATA port used by the SSD. Reboot the computer and see if the drive is recognized.

A computer has two mechanical hard drives. The second drive (D:) is used for data storage. When trying to save an email attachment to the local hard drive, the user notices that the D: drive is not an option. What should the technician do to see if the drive is recognized by the operating system?

• Swap the data cables of the mechanical drive and the SSD.

• Open a web browser and type the following: http://127.0.0.1. Verify if both drives appear in the list.

• Bring up a command prompt and type ipconfig.

• Use File Explorer.

A user reports that a drive is no longer there. The technician asks the user to demonstrate the problem. Within the application, the user demonstrates that the drive, that was present in the save options yesterday, is now no longer an option. What should the technician do to see if the drive is recognized by the operating system?

• Check the Startup folder.

• Swap the data cables of the mechanical drive and the SSD.

• Use Device Manager.

• Bring up a command prompt and type ipconfig.

A computer has an SSD for the operating system and applications and uses another mechanical hard drive for data storage. The user reports that data can no longer be saved to the mechanical hard drive. What should the technician do to see if the drive is recognized by the operating system?

• Bring up a command prompt and type ipconfig.

• Use File Explorer

• Open a web browser and type the following: http://127.0.0.1. Verify if both drives appear in the list.

• Swap the data cables of the mechanical drive and the SSD.

A technician is working on a laptop and the GPS is not functioning. What is a probable cause for this situation?

• The screen resolution needs recalibration.

• The GPU is overheating.

• The screen refresh rate is too low.

• A service is disabled.

A technician is working on a laptop and an app is not loading. What is the probable cause for this situation?

• The screen resolution needs recalibration.

• The screen refresh rate is too low.

• More than one app is open simultaneously.

• An app needs to be restarted.

A technician is working on a laptop and an error message about decryption appears when opening an email. What is a probable cause for this situation?

• The display setting is incorrect.

• The GPU is overheating.

• A digital certificate is missing.

• Wi-Fi is turned off.