Organizational Change

_____ are responsible for initiating and managing change within an organization.

• Change agents

• Innovators

• Team leaders

• Consultants

_____ is a paradigm that values human and organizational growth, collaborative processes, and a spirit of inquiry.

• Organizational development

• Change management

• Action research

• Employee wellness

_____ uses high-interaction group activities to increase trust and openness among team members.

• Sensitivity training

• Process consultation

• Intergroup development

• Team building

When errors are detected in _____, the correction process relies on past routines and present policies.

• double-loop learning

• single-loop learning

• survey feedback

• organizational development

A change agent can be a manager or non-manager or even an outside consultant.

• True

• False

Resistance to change can be reduced by communication.

• True

• False

Research suggests that the ability to easily accept and adapt to change is related to personality

• True

• False

eam building seeks to change the attitudes, stereotypes, and perceptions that groups have of each other

• True

• False

Work stress will have a negative impact on employee performance.

• True

• False

Stan is trying to implement a new organizational structure at his company. A group of key employees is resisting the change. In an attempt to "buy off" the leaders, Stan is giving them a key role in the change decision. He doesn't really value their opinion, but wants their endorsement. Stan is using the change strategy of _____.

• education

• cooptation

• negotiation

• coercion