follow up 1

Which is missing from the following normal cycle

Wo Request – Check Compo - …………. – Allow assign cpe

• Call back to crm

• Wo problem

• Network Activation

TE Problem SLA is

• 5WD

• 7WD

• 3WD

In which status We Configure service on system

• network activation

• Call back to crm

• Check compo

In case there is a problem happened during the “OM” normal cycle, the SLA wil be calculated from :

• Order creation

• Last TT

• The next activity after solving the problem

SLA will be calculated hourly not from the next day

• True

• False