System Tools ( Part A )

Checking existence of NAS port ID will be from :

• ASSIA

• Matrix

• CST 360

CCA can get BRAS IP from NST tool :

• True

• False

CCA can search on NST with account number only to get customer's logs :

• True

• False

CCA can get the service password from which tool :

• Matrix

• BSS

• CST 360

CST has order in OM with status ( Splitting ) and there is no matrix, your action is :

• Transfer CST to Sales New

• Transfer CST to Account Management

• Transfer CST to Installation Follow Up

CST has order in OM with status ( Call back to CRM ) and there is no matrix, your action is :

• Transfer CST to Sales New

• Transfer CST to Account Management

• Transfer CST to Installation Follow Up

CCA can determine the speed that reached to the customer now through Matrix tool by :

• Port configured Speed

• Attainable Speed

• Operational Speed

CCA right action if the customer is Option pack subscriber and has any Logical case is :

• Troubleshoot normally

• Transfer CST to Option Pack

• Transfer CST to Account Management

CCA can check if CST subscribed in Family or Option Pack services from which of the below in NST tool :

• Subscriber Database logs

• Query LDAP profile

• Query AAA session