COMX 115 Exam 2 Review

Non-specific critiques of a person's overall behavior or personality without pinpointing specific issues or contexts ("You are so lazy!") is a form of disconfirming messages called _________ (Q8)

• generalized complaining

• irrelevant responses

• impervious responses

• endorsement

• verbal abuse

Answer explanation

Definitely make sure you understand the types of disconfirming messages we discussed in class and in your textbook, such as irrelevant responses and impersonal responses.

There are several types of rules that govern language. Which type governs the order in which we put together words and phrases to form understandable sentences? (Q1)

• pragmatic rules

• phonological rules

• syntactic rules

• display rules

• case-order rules

Answer explanation

There are four rules that govern language, which we discussed in class and in your textbook, including syntactic rules, phonological rules, pragmatic rules and semantic rules. Do you know the difference between them?

A long-term state in which you experience feelings, which has no specific cause, is called a(n) ___________. (Q18)

Answer explanation

How is a mood different from an emotion?

Changing the way you think about a situation that gave rise to a negative emotion, so that the effect of the emotion is reduced, is called _________________. (Q22)

• emotional contagion

• emotional reappraisal

• empathic accuracy

• empathy

• self-awareness

The factor of emotional intelligence in which you manage change, handling conflict, inspire and influence others, and can communicate clearly what you want is called ______________ (Q22).

• relationship management

• self-awareness

• self-management

• social awareness

• empathic relating

Answer explanation

Do you know the four factors of emotional intelligence? You should!

True or False: Gestures that help clarify a message, such as when I say “Over there!” and point my finger in a specific direction, are called illustrators. (Q10)

• True

• False

Answer explanation

What are the other types of gestures? (Hint: regulators is one of them!)

Which step of the HURIER Model involves using context clues, non-verbals, and past history to make sense of what you hear? (Q14)

• interpreting

• evaluating

• hearing

• understanding

• responding

Using facial expressions, nodding, and vocalization to show that you're paying attention is a feedback style called ________. (Q15)

• backchanneling

• empathizing

• supporting

• paraphrasing

• empathic listening

Answer explanation

We briefly discussed them in class, but your textbook gives a detailed explanation of several types of listening responses, or feedback (such as paraphrasing and advising). Make sure you review these!

Expressing one emotion when you are actually feeling a different emotion is a display rule called _______. (Q21)

• de-intensification

• simulation

• masking

• inhibition

• intensification

Answer explanation

There are FIVE display rules we reviewed during our lesson on emotions. Be sure you know the definition of each one. (Hint: de-intensification is one of them.)

A sentence that claims ownership of your feelings, and acknowledges that you control how you feel or think, such as "I felt really angry when you forgot my 21st birthday," is called a(n) ____________. (Q9)

Answer explanation

We didn't discuss this in class, so make sure you review your textbook to understand the definitions of I-statements and You-statements.