Front Office Quiz-Unit 2

The front desk is known as the backbone of the hotel

• True

• False

How many stages are in the guest cycle?

• 2

• 3

• 6

• 4

The stages in the guest cycle are pre-arrival, _________, occupancy and departure

A guest chilling by the pool is an activity done in the ________ stage.

• pre- arrival

• arrival

• occupancy

• departure

The registration card is a form used at the arrival stage.

• True

• False

Rooms with common walls but no connecting door is known as _________

• Connecting Rooms

• Adjoining room

• Penthouse

• Cabana

A guest has left hotel without making arrangements to settle their account is known as a _________.

• Skipper

• Sleeper

• Sleep out

• Scanty bag

When a guest is registered to the room but the bed has not been used is known as _________________

• skipper

• sleeper

• sleep out

• scanty bag

A room with mechanical or deep cleaning issues and is not in a saleable condition is referred to as " out of order"

• True

• False