
T-mobile 3
Authored by Estuardo Marroquín
Other
1st - 5th Grade
Used 7+ times

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15 questions
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1.
MULTIPLE SELECT QUESTION
1 min • 1 pt
¿En una llamada de billing, que herramientas puedes utilizar para ayudar al cliente?
Bill comparison (Atlas y Samson)
Payment arrangement history
Bill charges and billing dashboard
Payment history and Adjustment History
Dash and Grand Central
2.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Si el cliente esta solicitando un crédito o ajuste, ¿Qué debes revisar antes de aplicarlo?
El due date y el close date
El adjustment history
El tenuer del cliente
Memos anteriores (previous promise)
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
¿Que ocurre si cambiar el plan a mitad del ciclo (same day change)?
El cliente pagaría todo el ciclo con el precio nuevo
Una re-calculación con cargos prorrateados de ambos planes
Los beneficios del nuevo plan inician el próximo cierre de ciclo
El cliente paga el plan antiguo todo el ciclo
4.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
En una cuenta Write-off, selecciona 2 procesos que SI puedes hacer:
Acuerdo de Pago
Tomar un pago
Reactivar la cuenta si el cliente paga
Darle el teléfono de la Agencia de colecciones al cliente
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
¿Cual es el nombre del formulario que debes llenar si un cliente esta disputando cargos en una cuenta Writte-off?
Missing payment form
Woar form
Handset research form
Refund form
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
¿Que flow te serviría para escalar promo credits?
Refund it right
Return it right
Research it right
Code it right
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
¿Que flow utilizarias para aplicar correctamente un crédito?
Return it right
Code it right
Research it right
Refund it right
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