MJ120 Customer service 16.03.21 (Klienditeenindus/ ingl. k.)

Ma olen teiega täiesti nõus.

• I complete agree with you.

• I total agree with you.

• I full agree with you.

• I completely agree with you.

Suur tänu kannatlikkuse eest.

• Thank you for your patient.

• Thank you for your patience.

• Thank you for you patience.

• Thanks for patient.

Ma mõistan teie pahameelt.

• I understand your frustrated.

• I understand your frustrate,

• I understand your frustration.

• I understand your angry.

Kas saan teid veel millegagi aidata?

• Is there anything else I can help you?

• Is there anything else I can help you with?

• Is there anything else I can do for you?

• Is there any more I can help you?

Palun kirjutage siia alla.

• Would you please signature here?

• Would you please sign here?

• You must sign here.

• I need you sign it immediately.

Which of the sentences shouldn´t a receptionist say while serving a customer?

• I am sorry you had a bad experience.

• I think you are wrong.

• I am afraid you need to pay extra for that.

• I will try to solve the problem if I have time.

Palun täitke meie registreerimisleht.

• Would you fill out our registration card please?

• Would you fill our card please?

• Would you fill out our registration form please?

• Would you sign our registration card please?

Meie konverentsisaal on teisel korrusel.

• Our conference room situated on the second floor.

• Our conference room is on the first floor.

• Our conference room goes on the second floor.

• Our conference room is situated on the third floor.

Which of the sentences can you use working as a receptionist?

• We accept all major credit cards.

• Yes, you can pay in cash or by card.

• I will park your car right away, madam.

• No, I am not going to introduce myself.

Need on meie hotelli reeglid.

• It´s our hotel policy.

• It´s our hotel politics.

• It´s our hotel politician.

• It´s our hotel must.