MJ120 Customer service 16.03.21 (Klienditeenindus/ ingl. k.)

MJ120 Customer service 16.03.21 (Klienditeenindus/ ingl. k.)

Professional Development

10 Qs

quiz-placeholder

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MJ120 Customer service 16.03.21 (Klienditeenindus/ ingl. k.)

MJ120 Customer service 16.03.21 (Klienditeenindus/ ingl. k.)

Assessment

Quiz

English, Professional Development, Specialty

Professional Development

Hard

Created by

Margit Menson

Used 1+ times

FREE Resource

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Ma olen teiega täiesti nõus.

I complete agree with you.

I total agree with you.

I full agree with you.

I completely agree with you.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Suur tänu kannatlikkuse eest.

Thank you for your patient.

Thank you for your patience.

Thank you for you patience.

Thanks for patient.

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Ma mõistan teie pahameelt.

I understand your frustrated.

I understand your frustrate,

I understand your frustration.

I understand your angry.

4.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

Media Image

Kas saan teid veel millegagi aidata?

Is there anything else I can help you?

Is there anything else I can help you with?

Is there anything else I can do for you?

Is there any more I can help you?

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Palun kirjutage siia alla.

Would you please signature here?

Would you please sign here?

You must sign here.

I need you sign it immediately.

6.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Media Image

Which of the sentences shouldn´t a receptionist say while serving a customer?

I am sorry you had a bad experience.

I think you are wrong.

I am afraid you need to pay extra for that.

I will try to solve the problem if I have time.

7.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Media Image

Palun täitke meie registreerimisleht.

Would you fill out our registration card please?

Would you fill our card please?

Would you fill out our registration form please?

Would you sign our registration card please?

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