Costumer Service Quiz

It’s important to train our staff to give a __________ service - customers will expect them to be polite and respectful.

• loyal

• courteous

• existing

It takes less effort to keep _________ customers than to find new ones

• existing

• lose

• responsive

Tags

CCSS.L.11-12.4

CCSS.L.11-12.5

Lisa has been named ‘Employee of the month’. Customers comment on how _________ she is to their personal needs - she’s always very helpful.

• discourteous

• responsive

• attentive

Tags

CCSS.L.11-12.3

CCSS.L.11-12.4

CCSS.L.11-12.5

CCSS.L.11-12.6

If you treat people well, you’ll always get _________ business with customers coming back time and time again.

• repeat

• sub-standard

• substandard

They offer such _________ care and service – it would be hard to find a supplier with better standards.

• high-quality

• exceed

• get

Tags

CCSS.L.11-12.3

CCSS.L.11-12.4

CCSS.L.11-12.6

CCSS.RL.11-12.4

CCSS.W.11-12.2D

The woman at the desk was so __________ when she spoke to me! I’ve taken my complaint to the manager.

• discourteous

• measure

• lose

Tags

CCSS.L.11-12.4

CCSS.L.11-12.5

CCSS.RL.11-12.4

One way to make sure customers remain _____ is to introduce a card where they receive points every time they shop with you.

• sub-standard

• responsive

• loyal

I phoned yesterday about the fault and an hour later the technician was here. Now that’s what I’d call a _________ service

• responsive

• meet

• attentive

Tags

CCSS.L.11-12.4

CCSS.L.11-12.5

CCSS.L.11-12.6

CCSS.RI.11-12.4

The hotel was rather __________. We won’t go there again.

• sub-standard

• meet

• apologize

Tags

CCSS.L.11-12.4

CCSS.L.11-12.5

CCSS.RL.11-12.4

We don’t aim to match our customers’ expectations. We aim to ________ them!

• exceed

• get

• lose

Tags

CCSS.L.11-12.3

CCSS.L.11-12.4

CCSS.L.11-12.6

CCSS.W.11-12.2D