Costumer Service Quiz
12th Grade
•10 Qs
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Costumer Service Quiz
Quiz
•
English, Business
•
12th Grade
•
Medium
+4
Standards-aligned
Azulema Tejada
Used 25+ times
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
It’s important to train our staff to give a __________ service - customers will expect them to be polite and respectful.
loyal
courteous
existing
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
It takes less effort to keep _________ customers than to find new ones
existing
lose
responsive
Tags
CCSS.L.11-12.4
CCSS.L.11-12.5
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Lisa has been named ‘Employee of the month’. Customers comment on how _________ she is to their personal needs - she’s always very helpful.
discourteous
responsive
attentive
Tags
CCSS.L.11-12.3
CCSS.L.11-12.4
CCSS.L.11-12.5
CCSS.L.11-12.6
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If you treat people well, you’ll always get _________ business with customers coming back time and time again.
repeat
sub-standard
substandard
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
They offer such _________ care and service – it would be hard to find a supplier with better standards.
high-quality
exceed
get
Tags
CCSS.L.11-12.3
CCSS.L.11-12.4
CCSS.L.11-12.6
CCSS.RL.11-12.4
CCSS.W.11-12.2D
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The woman at the desk was so __________ when she spoke to me! I’ve taken my complaint to the manager.
discourteous
measure
lose
Tags
CCSS.L.11-12.4
CCSS.L.11-12.5
CCSS.RL.11-12.4
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
One way to make sure customers remain _____ is to introduce a card where they receive points every time they shop with you.
sub-standard
responsive
loyal
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