File Creation

How many tag numbers can you add in one AHL?

• 20

• 5

• 1

• 10

In how many elements is the permanent address in the AHL broken up into?

• 3

• 8

• 5

• 4

Do we provide delivery team's contact number to the customer ?

• Yes

• No

• May be

When entering the passenger's name on the file, what format will you use?

• Name then Surname

• Name, Middle name and then Surname

• Surname and then first name

• only first name

Timeframe to report a delayed baggage to Aer Lingus?

• 5 Days

• 21 Days

• 45 Days

• 3 Days

What is the information you input first before adding details to create an AHL

• Routing Informatiom

• Contents in the bag

• Station and Airline

• Agent Sign

In the bag section, what is the one thing you can't create the file without?

• Supplementary Information

• Email Address

• Name

• Colour and type

When will you update the date of validity on an AHL?

• When the passenger is at the airport

• When updating a temporary address

• After the bag is delivered

• After the passenger contacts claims

What are automated messages?

• Text messages sent to the passenger

• Fax sent to the passenger

• Messages sen to the passenger using a cell phone

• Sytem generated text messages or emails sent to the passenger through World Tracer

Where do you update your notes on the file?

• Extra Information

• Supplementary Information

• Further Information

• Tag Number