Day 3 O2C Quizz

When capturing a prepayment/deposit from a customer what D365 process should be followed?

• Capture customer payment details> validate journal> post journal.

• Capture customer payment details> mark lines as a prepayment journal voucher> validate journal> post journal.

• Capture customer payment details> validate journal> post the journal> mark lines as a prepayment journal voucher.

Which areas in D365 can a user view all workflow tasks assigned to them. Select the correct options.

• Workflow message center

• D365 Home page

• Alert notification icon.

Credit notes and Invoices have the same number sequence in D365.

• True

• False

Which module is D365 allows a user to generate collection letters, perform bad debt write offs and view the aging status per invoice.

• Accounts Receivable

• Credit and Collections.

• Collections

If a customer payment is allocated against the wrong invoice which form must be accessed to correct this?

• Reverse settlement form.

• Settle transactions form.

• Undo settlement form