Consumer Awareness, Rights & Responsibilities

A consumer is a person who buy a product or a service.

• True

• False

Which of the following are factors that determine the services/products we use and buy?

• Price

• Opinions of other people

• Money available

• Product reviews

• Needs and wants

Health expenses and food are...

• Needs

• Wants

__________________ are something that you wish to have. Indicates desires. Such as: good and services which a person likes to have.

• Needs

• Wants

There are 8 rights of the consumer?

• True

• False

What would you need to make a complaint?

• Receipts

• Money

• Guarantee

• Contracts

• Pen

A complaint can be done in person, writing or by telephone

• False

• True

ASA stands for

• Advertising Service Authority

• Authority Service Affairs

• Advertising Standards Authority