First impression

First impression

Professional Development

7 Qs

quiz-placeholder

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First impression

First impression

Assessment

Quiz

Specialty

Professional Development

Practice Problem

Easy

Created by

Jovie Carlet

Used 3+ times

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7 questions

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1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

WHAT DRIVER THIS CONCERN WOULD FIT IN?


Hello I am having issues with receiving calls from my drs

Troubleshooting

Bill

Device return

Payment arrangement

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

WHAT DRIVER THIS CONCERN WOULD FIT IN?


I did a trade in for one of my lines/devices (2488243090). We have received the device but no label or box to return the device. Would you be able to assist with this?

Promotion

Bill

Device return

Escalation

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

WHAT DRIVER THIS CONCERN WOULD FIT IN?


I need some help ordering a second Apple Watch. I tried to order 2 watches online but it would only allow me to purchase one. I placed the order for 1 and thought I could just place another order for the 2nd but it won’t let me. Can you help me order the 2nd watch?

Bill

Device return

Upgrade

Promotion

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

WHAT DRIVER THIS CONCERN WOULD FIT IN?


I just received my watch, but when I send a text on it. I get a message a message saying. "You can't send a message from your watch do you want send this message through your phone number instead?

Device unlock

Troubleshooting - Calls and text

Troubleshooting - Data

Troubleshooting - Digits

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

WHAT DRIVER THIS CONCERN WOULD FIT IN?


My payment has been processing all day today. Tmobile you are going to create a late fee on my account because your just holding the money in processing. Please finished this all day transaction

Bill - Extra charge

Bill - Late fees

Bill - Payment arrangement

Bill - Payment

6.

OPEN ENDED QUESTION

3 mins • Ungraded

Create a ONE SENTENCE STRUCTURE FIRST RESPONSE (EMPATHY, ASSURANCE, MOVING FORWARD)


Now that I've paid all equipment, what will my normal bill be?

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7.

OPEN ENDED QUESTION

3 mins • Ungraded

Create a ONE SENTENCE STRUCTURE FIRST RESPONSE (EMPATHY, ASSURANCE, MOVING FORWARD)


I just received my watch, but when I send a text on it. I get a message a message saying. "You can't send a message from your watch do you want send this message through your phone number instead?

Evaluate responses using AI:

OFF

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