First impression

WHAT DRIVER THIS CONCERN WOULD FIT IN?

Hello I am having issues with receiving calls from my drs

• Troubleshooting

• Bill

• Device return

• Payment arrangement

WHAT DRIVER THIS CONCERN WOULD FIT IN?

I did a trade in for one of my lines/devices (2488243090). We have received the device but no label or box to return the device. Would you be able to assist with this?

• Promotion

• Bill

• Device return

• Escalation

WHAT DRIVER THIS CONCERN WOULD FIT IN?

I need some help ordering a second Apple Watch. I tried to order 2 watches online but it would only allow me to purchase one. I placed the order for 1 and thought I could just place another order for the 2nd but it won’t let me. Can you help me order the 2nd watch?

• Bill

• Device return

• Upgrade

• Promotion

WHAT DRIVER THIS CONCERN WOULD FIT IN?

I just received my watch, but when I send a text on it. I get a message a message saying. "You can't send a message from your watch do you want send this message through your phone number instead?

• Device unlock

• Troubleshooting - Calls and text

• Troubleshooting - Data

• Troubleshooting - Digits

WHAT DRIVER THIS CONCERN WOULD FIT IN?

My payment has been processing all day today. Tmobile you are going to create a late fee on my account because your just holding the money in processing. Please finished this all day transaction

• Bill - Extra charge

• Bill - Late fees

• Bill - Payment arrangement

• Bill - Payment

Create a ONE SENTENCE STRUCTURE FIRST RESPONSE (EMPATHY, ASSURANCE, MOVING FORWARD)

Now that I've paid all equipment, what will my normal bill be?

Create a ONE SENTENCE STRUCTURE FIRST RESPONSE (EMPATHY, ASSURANCE, MOVING FORWARD)

I just received my watch, but when I send a text on it. I get a message a message saying. "You can't send a message from your watch do you want send this message through your phone number instead?