MGT 3

A manager who uses the scientific approach to management when making decisions is most likely rely on

• instincts.

• stereotypes

• personal experience

• intuition

• logic

_____ is a conceptual framework for organizing knowledge and providing a blueprint for action.

• strategy

• mnemonic

• prediction

• theory

• doctrine

When employees deliberately work at a slower pace than their capabilities, it is called

• soldiering

• persevering

• controlling

• planning

• deceiving

Scientific management focuses on

• Improving the performance of individual workers.

• increasing employee turnover

• analyzing the external rather than the internal environment of an organization.

• encouraging soldiering among employees.

• increasing overhead costs

Lillian Gilbreth was one of the earliest advocates of

• the contingency perspective.

• scientific management.

• administrative management

• Theory X and Theory Y.

• the Hawthorne studies.

The first person to identify the managerial functions of planning, organizing, leading, and controlling was

• Elton Mayo.

• Lillian Gilbreth.

• Henri Fayol.

• Hugo Munsterberg.

• Mary Parker Follett

Which of the following focuses on the management of the entire firm as opposed to the jobs of individual workers?

• Administrative management

• The Contingency perspective

• Scientific management

• Theory X

• The behavioral management perspective

Which of the following statements about administrative management is true

• It deals with the jobs of individual employees.

• It was first introduced by Frank and Lillian Gilbreth.

• It focuses solely on combating soldiering.

• It encompasses the concepts of planning, organizing, leading, and controlling.

• It is generally concerned with helping the organization produce its products or services more efficiently.

The two distinct branches of the _____ perspective are scientific management and administrative management.

• behavioral management

• systems

• classical management

• quantitative management

• contingency

Which of the following statements about the behavioral management perspective is true?

• It was influenced by the industrial psychology movement.

• It was first introduced by Max Weber.

• It viewed jobs and organizations from a mechanistic point of view.

• It essentially dealt with job specialization techniques.

• It slighted the role of the individual in organizations.