
Front Office Unit 3 & 4
Authored by Candice Petgrave
Other
University
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10 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
If a hotel accepts more bookings than the hotel can accommodate for a particular period, it is known as
Sleep out
overbooking
Upselling
walk in
2.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
The hotel’s standard rate is referred to as _______
corporate rate
commercial rate
military rate
rack rate
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Krystel sold 350 rooms of their 420-room hotel on January 26th, 2021. The hotel room revenue was $78,000.00. Calculate the Average Daily Rate?
185.71
222.86
83.33
160.54
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
An interaction between a guest and the service provider that can leave a lasting positive or negative impression on a guest is referred to as _______
ah ha moment
moment of truth
positive encounter
service recovery
5.
FILL IN THE BLANK QUESTION
1 min • 1 pt
A guest that did not make a reservation is known as a _____ ____ guest.
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Total room sales divided by the number of rooms available represents _________
Occupancy percentage
Average Daily Rate
Revenue Per Available room
yield management
7.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
It is light breakfast which may include coffee, tea, juices, fruits and pastries of various types.
Continental Breakfast
American Breakfast
English Breakfast
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