Front Office Unit 3 & 4

If a hotel accepts more bookings than the hotel can accommodate for a particular period, it is known as

• Sleep out

• overbooking

• Upselling

• walk in

The hotel’s standard rate is referred to as _______

• corporate rate

• commercial rate

• military rate

• rack rate

Krystel sold 350 rooms of their 420-room hotel on January 26th, 2021. The hotel room revenue was $78,000.00. Calculate the Average Daily Rate?

• 185.71

• 222.86

• 83.33

• 160.54

An interaction between a guest and the service provider that can leave a lasting positive or negative impression on a guest is referred to as _______

• ah ha moment

• moment of truth

• positive encounter

• service recovery

A guest that did not make a reservation is known as a _____ ____ guest.

Total room sales divided by the number of rooms available represents _________

• Occupancy percentage

• Average Daily Rate

• Revenue Per Available room

• yield management

It is light breakfast which may include coffee, tea, juices, fruits and pastries of various types.

• Continental Breakfast

• American Breakfast

• English Breakfast

Which of the following room rate plans includes room and three meals

• European Plan

• American Plan

• All inclusive Plan

• Continental plan

The __________ plan does not include meals.

Which of the following front office forms typically contains personal guest data, the length of stay, and the method of settlement?

• Room rack clip

• paid out form

• Valet Form

• Registration form