Identifying Management Tasks Quiz

The director of housekeeping develops a budget for the HK department.

• set goals

• keep records

• control costs

• market the business

The human resource manager store the files containing the employee evaluations

• control costs

• set goals

• keep records

• maintain the facility

The kitchen manager if a restaurant has her employees attend a training session on sanitation.

• maintain the facility

• oversee customer satisfaction

• oversee sanitation and safety

• market the business

The banquet manager schedules workers for next month's banquets.

• manage human resources

• maintain the facility

• control costs

• keep records

The head chef has inventory checked for accuracy.

• set goals

• oversee customer satisfaction

• control costs

• market the business

The general manager works with an outside company to develop a social media marketing campaign.

• maintain the facility

• set goals

• market the business

• manage human resources

The general manager hires a mystery shopper to stay at the hotel and report on the quality of the room and the service.

• set goals

• maintain the facility

• oversee customer satisfaction

• keep records

The front office manager interviews an applicant for the Bell Capitan position,

• control costs

• oversee sanitation and safety

• manage human resources

• keep records

The manager of the accounting department maintains all the tax-related documents of his hotel.

• control costs

• set goals

• maintain the facility

• keep records

The general manager announces that profits should be increased by 5% next year.

• control costs

• set goals

• keep records

• oversee customer satisfaction