
Updates in System
Quiz
•
Social Studies
•
12th Grade
•
Practice Problem
•
Medium
Tina Beeck
Used 2+ times
FREE Resource
Enhance your content in a minute
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If customer wants to update personal information saved on records... Is agent allowed to do so right away?
Yes, agent will work on it right away
No, backup documentation is needed
Agent cannot proceed with any changes until customer explains what the change is
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Customer wants to change the mailing address on file...
Agent will update it and label it as "Standard Mailing Address"
Agent will update it and label it as "Special Mailing Address"
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Customer requested help in regards of a missing mail. Agent advise customer on...
Calling 911 for further help
get a GD for future references
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Customer stating that customer is getting a lot of promotions through email...
Agent advises customer to take advantages of those
Agent advises customer to opt-out
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Customer calls in stating that customer would like not to get any surveys over the phone...
Agent advises customer just to ignore those calls
Agent sets customer with the NOSVY indicator in the system
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Customer got invoice and noticed taxes were included... Account was reviewed and agent notices...
Customer needs to pay taxes since those are mandatory
Customer is not seeing the right invoice since customer has the TAXES indicator on; agents sends a copy of the recent invoice where taxes are not included...
7.
FILL IN THE BLANK QUESTION
1 min • 1 pt
What information agent needs to have in order to make updates in Customer information
Create a free account and access millions of resources
Create resources
Host any resource
Get auto-graded reports

Continue with Google

Continue with Email

Continue with Classlink

Continue with Clever
or continue with

Microsoft
%20(1).png)
Apple
Others
Already have an account?
Similar Resources on Wayground
14 questions
General knowledge quiz
Quiz
•
5th Grade - Professio...
15 questions
Matariki
Quiz
•
6th - 12th Grade
12 questions
Gen Z Check!
Quiz
•
12th Grade
10 questions
Topic 2: Foundation of American Government Vocabulary Game
Quiz
•
9th - 12th Grade
14 questions
AP Compare: Iran
Quiz
•
12th Grade
12 questions
1st 6 weeks test review
Quiz
•
12th Grade
10 questions
Quiz - Enlightenment
Quiz
•
12th Grade
15 questions
Plasticity and functional recovery of the brain after trauma
Quiz
•
11th - 12th Grade
Popular Resources on Wayground
5 questions
This is not a...winter edition (Drawing game)
Quiz
•
1st - 5th Grade
25 questions
Multiplication Facts
Quiz
•
5th Grade
10 questions
Identify Iconic Christmas Movie Scenes
Interactive video
•
6th - 10th Grade
20 questions
Christmas Trivia
Quiz
•
6th - 8th Grade
18 questions
Kids Christmas Trivia
Quiz
•
KG - 5th Grade
11 questions
How well do you know your Christmas Characters?
Lesson
•
3rd Grade
14 questions
Christmas Trivia
Quiz
•
5th Grade
20 questions
How the Grinch Stole Christmas
Quiz
•
5th Grade
Discover more resources for Social Studies
21 questions
WH/WGI Common Assessment #9 Review Quiz
Quiz
•
9th - 12th Grade
40 questions
US Gov Semester Exam
Quiz
•
12th Grade
25 questions
Christmas Movies!
Quiz
•
5th Grade - University
60 questions
Logos and Slogan Quiz
Quiz
•
10th Grade - University
40 questions
EOCA Review
Quiz
•
12th Grade
46 questions
Final Exam Review
Quiz
•
9th - 12th Grade
