Making complaints

Complete the conversation, choose the correct answer.

Manager: Hello, how can I help you?

Costumer: ____________

• My computer isn’t working

• I need a coffee

• I’m fine and you ?

• My cellphone is black

Complete the conversation.

Costumer: Does my product has a guarantee ?

manager: ________

• Yes it is

• Yes sir, you only need the receipt.

• Yes it do

Choose the correct solution to this complaint.

The pizza doesn’t look good.

• Add sugar

• Change the order

• Request a refund

Choose the correct solution to this complaint.

Your lemonade is very acid.

• Ask for sugar

• Ask for more lemons

• Order a coffee

Choose the correct solution to this complaint.

-It’s too dark

• 
• 
• 

Complete the conversation.

costumer: Which colors do you have ?

Manager: __________

• Lemons and grapes

• Blue and orange

• black and apples

• Green and grapes

Choose the correct option.

Manager: Sorry, this product doesn’t have a guarantee

costumer: This is unacceptable. I am going to the police

• The costumer was happy

• The costumer was angry

Choose the correct option.

Costumer: I accidentally put my cellphone in the water, it doesn’t turn on

Manager: Sorry, we can not help you with your problem

costumer: ok, thank you

• The costumer was angry

• The costumer was happy

Choose the correct solution.

-Late to class

• 
• 
• 

choose the correct solution.

it is too hot.

• 
• 
•