
Front Office Services Lesson 1
Authored by Manny Cruz
Instructional Technology, Life Skills
7th - 8th Grade
Used 35+ times

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10 questions
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1.
MULTIPLE CHOICE QUESTION
15 mins • 1 pt
An index of in-house guests, by both last name and room number.
telephone
room rack
information rack
guest folio
2.
MULTIPLE CHOICE QUESTION
15 mins • 1 pt
It is used to post, monitor, and balance charges and credits to guest accounts.
voucher
Posting Machine
cash register
information rack
3.
MULTIPLE CHOICE QUESTION
15 mins • 1 pt
An array of numbered compartments used to store guestroom keys.
reservation rack
Key Rack
Folio Bucket
room rack
4.
MULTIPLE CHOICE QUESTION
15 mins • 1 pt
A container for storing vouchers for future reference and verification during the night audit.
Reservation Racks
Voucher Rack
folio trays
receipts
5.
MULTIPLE CHOICE QUESTION
15 mins • 1 pt
6. An indicator of the time at different time zones across the world.
international time
time zone clock
alarm clock
6.
MULTIPLE CHOICE QUESTION
15 mins • 1 pt
It is used to record cash transactions and maintain cash balances.
cash register
voucher receipt
posting machine
7.
MULTIPLE CHOICE QUESTION
15 mins • 1 pt
A special board or series of pigeonholes where cards are put to show which room has been
booked.
guest folio
Reservation Racks
cash register
room rack
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