In the business arena:

• a)Only men should stand for handshaking and all introductions

• b)Only women should stand for handshaking and all introductions

• c)It is not necessary for men or women to stand for handshaking and all introductions

• d) Both men and women should stand for handshaking and all introductions

For easy reading, one’s name badge should be worn:

• a) On the left shoulder

• b) On the right shoulder

• c) On the left hip

• d) Around one’s neck

When eating bread in a restaurant, you should:

• a) Break off a bite-sized piece of bread and then butter and eat one bite at a time

• b)Butter the whole piece of bread, pick it up, and eat one bite at a time.

The best way to meet people at a business or social function is to:

• a)Head for the bar or buffet immediately upon arrival

• b)Introduce yourself to two people who are standing close and talking softly

• c)Look confident, standing in the center of the room, and wait for someone to approach you

• d) Introduce yourself to a person standing alone

• e) Stick close to those you know very well and forget about the rest

When expressing thanks to someone who has given you a gift, you:

• a)Send an email because it is faster and more efficient

• b)Send a handwritten note within 48 hours

• c)Pick up the phone and call within 72 hours

• d) Consider a verbal thank you sufficient

When you are dining with someone important and your cell phone rings, you:

• a)Answer it within two rings and keep the call brief

• b) Ignore it and pretend that someone else’s phone is ringing

• c) Apologize and turn the phone on silent mode. The person you’re with takes priority.

• d) Apologize, step away from the table, and take the call in the lobby or restroom.

When you are dining in a restaurant and you accidentally drop your fork on the floor, you:

• a)Pick it up, wipe it off, and use it anyway

• b)Pick it up, give it to the server, and ask him to bring you another one

• c)Leave it on the floor and ask the server to bring you another one

• d) Leave it on the floor and use your neighbor’s fork when he’s not looking

When you are dining in a restaurant and you accidentally drop your fork on the floor, you:

• a)Pick it up, wipe it off, and use it anyway

• b)Pick it up, give it to the server, and ask him to bring you another one

• c)Leave it on the floor and ask the server to bring you another one

• d) Leave it on the floor and use your neighbor’s fork when he’s not looking

When seated at a round or rectangular table:

• a)Remember, left to right, B-M-W: bread, meal, water

• b)Remember left to right, D-D-R: drink, dinner plate, roll

• c) It doesn’t matter. There’s enough water and bread to go around anyway

If you have a morsel of food lodged in your teeth and you want to remove it, you:

• a)Take your knife when no one is looking and remove the morsel promptly with the blade

• b)Raise your napkin to your mouth and discreetly use a sugar packet or your business card to remove the morsel

• c)Politely ask your server for a toothpick

• d) Excuse yourself and go to the restroom to pick your teeth in private